DoppeldeskYour operator, cloned one patch at a time.
Doppeldesk starts where a blank AI receptionist can't: the calls your team already took. This is every step from connecting your recordings to reading the morning board.
| Last 14 nights | Calls |
|---|---|
| Answered by the operator | 142 |
| Booked | 35 |
| Handed to a callback | 19 |
| Reached voicemail | 0 |
Five stages. Each one ends with something you can check.
Listen and Learn build the clone from your calls. Launch puts it on one line after hours. Prove measures it against the people it learned from. Renew is next.
ListenConnect your calls
Connect RingCentral or CallRail and Doppeldesk pulls your recorded calls, the ones that booked and the ones that didn't. On Office@Hand or any other system, export a folder of recordings. No recordings at all? We crawl your website and interview you for twenty minutes.
You: sign in to your phone system once, or send a folder. You get: every call transcribed and labeled booked or not booked.
LearnMine the playbook
The miner reads every transcript and writes down the script your operators actually perform: the greeting, the qualifying questions, the objections ranked by how often they really come up, the answers that worked, and the FAQ in your team's words. It measures your human booking rate while it's there.
You: read the playbook and correct what we got wrong. You get: a human baseline to measure the clone against.
LaunchOne answering rule
The operator is built from the playbook and passes the gate before it takes a call. Your phone system forwards after-hours calls to a bridge number. Nothing ports, and your number stays yours. Every call opens with the AI disclosure and a recording-consent line chosen by the caller's state.
You: add one forwarding rule. You get: a live after-hours line that books into your schedule.
ProveRead the board
Every morning the digest lists last night's calls with their transcripts. The board shows calls answered, booked, handed to a callback and sent to voicemail, and the booking rate against your baseline, including the nights it trails.
After two weeks of its own calls, the operator mines them and proposes its next version. You approve it; the gate checks it.
RenewWork the other side
The same operator, outbound: membership renewals, lapsed customers and win-backs by voice, text and email, with consent first. Renew is not part of the first launch; outbound calls need consent recorded on an inbound call, and texts need carrier registration.
It earns the line one rung at a time.
Supervised by default. The operator starts with the calls nobody answers and moves up only when the board says it books well enough.
Nights and weekends, when calls used to reach voicemail. Where every line starts.
Daytime calls your team can't reach in a few rings. Your people keep the rest.
Every call, with transfer triggers handing the ones that need a person to your team.
The first month, as planned.
What a new line looks like from the first test call to the first before-and-after.
- Day 1 · Test line
You call a test line and hear your operator on your own calls, before anything touches your phone system.
- Week 1 · After hours live
One forwarding rule sends nights and weekends to the operator. The morning digest starts the next day.
- Week 2 · Self-mining
The operator reads its own calls and proposes a next version. You approve it, and the gate checks it before it ships.
- Month 1 · Before and after
The board compares its booking rate with your human baseline, and you decide whether it earns overflow.
Nothing ships without passing the gate.
A voice agent is a prompt, a set of tools and a set of settings, and they drift apart. Every version is drift-checked, contract-checked and replayed against your mined objections before it replaces the live one, and the live agent is checked again every night.
How long until I hear my operator?
One day to a test line on your own calls. You call it, listen, and tell us what sounds wrong before anything goes live.
Do you need my recordings?
They make the clone. With RingCentral or CallRail we pull them for you; otherwise send a folder of files. With no recordings, the Launch plan starts from an industry pack, a crawl of your website and a twenty-minute interview, and the operator mines its own calls after two weeks.
What happens when it gets something wrong?
You correct the playbook, and the next version is checked by the gate before it replaces the live one. Anything your human operators always handed off becomes a transfer trigger, so the operator passes those calls to a person or takes a callback.
Does it replace my team?
It starts where your team isn't: after hours, when calls went to voicemail. It moves to overflow or the full line only when the board shows it books well enough to earn it.
Keep going.
Hear your operator this week.
Tell us where the calls come in. We'll set up a test line and call you back with your operator on it.