Terms of service

Last updated: September 23, 2026

Doppeldesk is a trade name (DBA) of Frequentor LLC, a Texas limited liability company ("Doppeldesk," "we," "us"). These Terms of Service ("Terms") govern doppeldesk.com and the Doppeldesk service. "You" means the business that signs up and the people who use the service on its behalf. By placing an order, signing an order form or using the service, you agree to these Terms. If you accept them for a business, you confirm you have authority to bind it. If a signed order form conflicts with these Terms, the order form controls.

The service

Doppeldesk is an AI phone and web-chat operator for businesses. You connect past call recordings (from RingCentral, CallRail or uploaded files), or give us your website and a short owner interview. We mine a playbook from that material, deploy an AI operator behind one forwarding rule on your existing phone system, starting with after-hours calls, book into your schedule through connected tools, and report the operator's booking rate against your human baseline. Your number stays with your phone system; nothing is ported.

The service is for businesses, not consumers. You must be at least 18 and able to form a binding contract. You are responsible for your account credentials and all activity under them. A test line set up before you order is free, provided as is, and may be switched off at any time.

Plans, fees and billing

• Prices. Plans, setup fees, monthly fees and included minutes are as listed on the pricing page at the time of order, or as stated in your order form.
• Setup fee. A one-time fee for building your playbook and first line, invoiced when you order.
• Monthly fee. Charged per line, monthly in advance, starting on the date the line goes live.
• Minutes. Each plan includes minutes per line per billing month. Minutes are the connected time of calls and chat sessions the operator handles, as measured by our systems. Unused minutes do not roll over.
• Overage. Minutes beyond the included amount are billed at $0.35 per minute, in arrears.
• Custom integrations. Custom booking-system integrations are quoted separately at a day rate and are not part of any plan.
• Payment. You authorize us to charge your payment method through Stripe. Fees do not include taxes, which you pay. If a payment is more than 15 days late, we may suspend the service after 10 days' notice by email.
• Price changes. We may change prices with at least 30 days' notice by email. Changes do not affect a Founding 10 price lock.

Founding 10 offer

• The first ten businesses that sign up for a paid plan get the setup fee waived and their monthly price per line locked for 12 months from the date their first line goes live.
• Minutes and overage are billed at standard rates.
• A business has signed when we accept its order. The offer is limited to one per business, and businesses under common ownership count as one.
• The lock covers the plan and lines on your first order. Plan changes or added lines during the 12 months are quoted in writing.
• If you cancel, the offer ends and does not carry over if you return.
• Doppeldesk may end the offer once ten businesses have signed.

Term, cancellation and refunds

The service runs month to month. You may cancel at any time by emailing info@doppeldesk.com. Cancellation takes effect at the end of the current billing month, and overage through that date is billed.

Setup fees are non-refundable once setup work has started. Monthly fees are non-refundable and are not prorated for partial months, except where the law requires otherwise.

We may suspend or end the service if you materially breach these Terms and do not fix the breach within 10 days of our notice, or immediately if your use is unlawful, puts callers or the service at risk, or breaks the acceptable use rules.

When the service ends, the operator stops answering and its bridge number is released. You are responsible for removing the forwarding rule from your phone system; calls still forwarded to that number will not be answered. For 30 days after the service ends you may request an export of your recordings, transcripts and call records. After that we delete them as described in our Privacy Policy.

Your responsibilities

• You have the rights, notices and consents needed for every recording you upload or connect, including from the callers and staff whose voices are in it, and for us to process it as these Terms describe.
• You comply with the laws that apply to your business and your calls, including call-recording and wiretap laws, telemarketing laws such as the Telephone Consumer Protection Act (TCPA) and do-not-call rules, and privacy and consumer protection laws.
• Your privacy notice tells your customers that you use an automated operator and service providers to handle calls and chats.
• The business information the operator relies on, such as hours, prices, policies, availability and transfer numbers, is accurate, and you keep it current.
• You do not use the service to collect payment card numbers or health information regulated under HIPAA unless we agree in writing. We do not currently sign HIPAA business associate agreements.
• If you ask for the operator to use a synthetic voice modeled on a specific person, you first obtain that person's written consent.

Acceptable use

You may not use the service to:

• Make or support unlawful, deceptive or harassing calls or messages, robocalls, spam or fraud.
• Remove or alter the operator's AI disclosure or recording-consent line, or have it claim to be a person.
• Handle emergencies or give medical, legal or financial advice. The operator is not an emergency service.
• Violate anyone's privacy, intellectual property or other rights.
• Copy, resell, reverse engineer or probe the security of the service.

We may decline to deploy, or pause, any configuration that would break these rules or the law.

How the AI operator works, and its limits

The operator is instructed to state only facts returned by your connected tools and the information you configured, such as open booking slots, prices and policies. It opens every call with an AI disclosure and a recording-consent line chosen by the caller's area code, as described in our Privacy Policy. We check each change to the operator before it goes live.

The operator can still make mistakes, such as mishearing a caller, giving incomplete information, booking the wrong slot or failing to transfer a call. You supervise it: you choose when it answers, review its transcripts, set its transfer triggers, and tell us promptly about errors. When a trigger fires, the operator hands the call to the number you designate or takes a callback. Transfers depend on that number being answered.

Booking-rate reports measure what happened on your line; they do not promise any booking rate, revenue or other result. The service depends on third parties, including telephone carriers, your phone system and our AI providers, and we do not guarantee it will be uninterrupted or error-free or offer an uptime commitment unless a signed order form states one.

Outbound calls and text messages are not part of the current service. Outbound calls will require consent recorded on an earlier call, and text messages will be sent only after carrier (A2P 10DLC) registration. Additional terms will apply if we offer them.

Your data

You own your recordings, transcripts, call records, business information and other content you provide or the operator collects for you ("Customer Data"). You grant us a license to host, copy, process and transmit Customer Data to provide, support and improve the service for you, including through the service providers listed in our Privacy Policy. For caller information, we act as your service provider and process it only on your behalf.

Your recordings and transcripts are stored in a storage area dedicated to your account and are never used to build shared industry packs, which hold aggregate patterns only and draw on your account only with your consent. We may use aggregated service metrics that contain no call content, such as call volumes and error rates, to operate and improve the service. If you need a data processing agreement, contact us.

Intellectual property

Doppeldesk and its licensors own the service, the website, the software, prompt templates, quality checks, industry packs, and the Doppeldesk name and logo. These Terms give you only the right to use the service while you subscribe. The playbook we build for you combines your Customer Data with our methods, and we use it only to run your lines. If you send us feedback, we may use it without obligation to you.

Third-party services

Systems you connect, such as your phone system, call-tracking provider and calendar, are governed by your agreements with their providers. We are not responsible for their availability, changes or the data they hold.

Disclaimer of warranties

Except as these Terms expressly state, the service is provided "as is" and "as available." To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings, calls or data. Doppeldesk's total liability for all claims relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment or indemnity obligations.

Indemnification

You will defend and indemnify Doppeldesk and Frequentor LLC against third-party claims, and related losses and reasonable legal fees, arising from your Customer Data, your business information, your breach of these Terms, or your failure to comply with laws that apply to your calls, including call-recording, telemarketing and privacy laws.

Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Harris County, Texas, and both parties consent to their jurisdiction.

Changes to these Terms

When we update these Terms, we will change the "Last updated" date and email customers about material changes at least 30 days before they take effect. If you keep using the service after that, the updated Terms apply; if you do not agree, you may cancel before they take effect.

General

• These Terms, any order form and the Privacy Policy are the entire agreement about the service.
• You may not assign these Terms without our consent. We may assign them, with notice, to an affiliate or to a successor that takes over the Doppeldesk business.
• If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver.
• Neither party is liable for delays caused by events beyond its reasonable control, such as carrier or provider outages, except for payment obligations.
• We send notices by email to your account contact. Send notices to us by email or at the mailing address below.
• Provisions that by their nature should survive the end of the service survive, such as fees owed, liability limits, indemnification and governing law.

Contact

Doppeldesk is based in Houston, Texas. Email info@doppeldesk.com or call (346) 509-7776. Mailing address for legal notices: