DoppeldeskKeep RingCentral. Add the operator who never clocks out.
One after-hours rule in the Admin Portal sends calls to your Doppeldesk operator. Read-only access to your recordings lets it learn from the calls your team already took.
Forward after hours from a call queue.
The cleanest path is a call queue with its own work hours. We send you the bridge number when your test line is approved. Menu names change from time to time; RingCentral's guide has the current labels.
- Open the queue
In the Admin Portal, go to Phone System › Groups › Call Queues and open the queue that answers your line.
- Set work hours
Open Call Handling & Members, then the Work hours tab. Choose Edit schedule › Specific schedule, set your days, times and time zone, and save.
- Forward after hours
On the After hours tab, choose Forward to external number, enter the bridge number, and save.
- Call it
Call your line after hours. You should hear the AI disclosure and the consent line first, then your operator.
From a user's extension
Go to Users › Users with Extensions, pick the user, set their schedule, then open Call rules › After hours. Set incoming calls to Forward the call and enter the bridge number.
From the main company number
Company call handling routes after-hours calls to a user, a call queue or a menu rather than straight to an outside number. Send after hours to a call queue set up as above.
Overflow, later
When the board earns it, the queue's wait settings can send callers to an external number when the queue is full or the wait runs long. Your team keeps every call it can reach.
Recordings
An admin authorizes Doppeldesk once, with read-only access to the company call log and its recordings. The miner pulls booked and non-booked calls, transcribes them and writes the playbook. Nothing is written back to RingCentral.
RingCentral questions.
Do I have to port my number?
No. Your RingCentral number and plan stay exactly as they are. You add one after-hours rule that forwards to the bridge number, and removing it puts the line back.
Which RingCentral plan do I need?
Forwarding uses standard call-handling settings. Automatic call recording, which the Clone plan learns from, is available on RingCentral's Advanced and Ultra plans. Without recordings, start on Launch.
RingCentral has an AI Receptionist option. How is this different?
Doppeldesk is built from your own recorded calls, in your operators' words, and reports its booking rate against the people it learned from. Every change it makes passes a drift, contract and regression gate first.
How far back can it learn from?
RingCentral keeps call recordings for 90 days, and calls under 30 seconds aren't kept, so connecting sooner gives the miner more calls to learn from.
Keep going.
Hear your operator this week.
Tell us where the calls come in. We'll set up a test line and call you back with your operator on it.