DoppeldeskThe night call gets written down, not sent to voicemail.
For home warranty, service-plan and trade businesses whose after-hours calls need a person in the morning. The operator takes the request in the caller's own words and hands it to your team.
OperatorThanks for calling Gulf Coast Home Shield. You're speaking with an automated assistant, and this call is recorded. What's going on?
CallerMy water heater is leaking into the garage.
OperatorI'm sorry. Is the water shut off at the heater for now?
CallerYes, I turned the valve.
OperatorGood. Let me read back your number and email so the team can reach you first thing.
save_request · summary water heater leak, valve closed · saved: true
What it does on a request line.
One job done completely, and two ways to reach a person.
Captures the requestsave_request
Asks the questions your team asks first, writes a one-paragraph summary in the caller's words, and saves it only after the name, phone and email are spelled back and confirmed.
Hands offrequest_transfer · request_callback
Transfers to a person when a transfer trigger fires during hours, and takes a callback when nobody's there.
Reports every morning
Each request lands in the morning digest with its transcript, ready for the first person in.
Your questions, in your order.
The questions come from your recorded calls, so the operator asks what your team would ask: the model number, whether the water is off, the best time to come by.
Does it promise anything to the caller?
No. It takes the request, confirms how to reach them, and says when your team will call back, using the wording in your playbook.
Can it send an emergency to a person right away?
Anything your team treats as urgent becomes a transfer trigger. During hours it transfers; after hours it takes a callback and flags it in the morning digest's list of calls.
Where do the requests go?
Into the morning digest with the full transcript, and onto the board with the rest of the line's calls.
Keep going.
Hear your operator this week.
Tell us where the calls come in. We'll set up a test line and call you back with your operator on it.